Support

Need a hand with Rootsie? You’re in the right place. The fastest way to reach us is by email — a real human will read it and get back to you.

Last updated May 11, 2026

Contact us

Email rootsie.app@gmail.com with your question, bug report, or feature request. We typically respond within a couple of business days.

When reporting a problem, it helps to include:

  • The device you’re using (e.g. iPhone 15 Pro)
  • Your iOS version
  • The version of Rootsie installed (Settings › About)
  • A short description of what you were trying to do and what happened instead

Quick Help

Where is my data stored?

Everything you create in Rootsie lives on your device. The app is local-first — your properties, tasks, contractors, photos, and history never leave your phone unless you back it up through iCloud Backup. See our Privacy Policy for the full details.

How do I move my data to a new phone?

If you restore your new phone from an iCloud Backup of your old one, your Rootsie data will come with it. If you set up the new phone from scratch, your data won’t transfer automatically — let us know and we’ll help you get sorted.

I paid for the in-app purchase but my features didn't unlock.

Open Rootsie’s settings and tap Restore Purchases. This asks Apple to re-verify your purchase and should unlock everything immediately. If it doesn’t, email us and include the date of purchase — we’ll get it fixed.

How do I request a refund?

All purchases are processed by Apple, so refunds go through them. You can request one at reportaproblem.apple.com. If Apple needs context from us to approve it, email us and we’ll help.

Notifications aren't showing up.

Check that notifications are enabled for Rootsie in iOS Settings › Notifications › Rootsie. Also make sure Focus modes (like Do Not Disturb) aren’t silencing them. Rootsie schedules notifications locally on your device, so they don’t require an internet connection.

How do I delete all my data?

You can delete individual items from inside the app, or remove everything at once by deleting the app from your device. Because all your data lives on the device, deleting the app deletes the data.

Do you have an Android version?

Not yet — Rootsie is currently iOS-only. If you’d like to be notified when an Android version is available, drop us a note.

Report a bug or request a feature

We love hearing what’s working and what isn’t. Bug reports, feature ideas, and general feedback all go to the same place: rootsie.app@gmail.com.